Privacy Policy

At Compassionate Healing (a trading name of Gerry Milner-Walker), we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit us either in person or via our website. It also explains how we use it and keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email by clicking here or by writing to: Compassionate Healing, The Centre of Complementary Medicine, 20 Lavant Street, Petersfield, Hampshire, GU32 3EW. Alternatively, you can telephone 01730 231655.

How do we collect information from you?

We obtain information about you when you attend our healing clinic, or contact us by email, by phone or letter.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, telephone numbers, doctor details etc.

How is your information used?

We may use your information to:

  • To help us identify you;
  • notify you to confirm clinic appointments;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • to provide customer care, including responding to your requests if you contact us with a query;
  • to administer accounts, process payments and keep track of billing and payments;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about related topics, newsletters, treatments, workshops etc.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, for the purposes of completing tasks and providing services to you on our behalf (for example sending you mailings via Google Mail). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the service providers unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email by clicking here.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us by clicking here or by writing to Compassionate Healing, The Centre of Complementary Medicine, 20 Lavant Street, Petersfield, Hampshire, GU32 3EW. Alternatively, you can telephone 01730 231655.

You have the right to ask for a copy of the information Compassionate Healing holds about you.

Security precautions are in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely.

Sensitive details are paper based and completed by you when you attend our clinic and are stored in a locked cabinet.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you link to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.